TERMS AND CONDITIONS - COMPETITIONS AND PROMOTIONS
FREE EXPRESS SHIPPING & CHRISTMAS DELIVERY GUARANTEE
- Applies to all Australian orders. No minimum purchase.
- Free express shipping will be automatically applied at checkout. No code is required.
- Excludes free sample orders.
- Delivery guarantee applies to Australian metropolitan addresses only and excludes addresses outside of Australia Post's Express Post Network and Next Day Guarantee.
- Free shipping promotion and Christmas delivery guarantee ends 22 December 2019 9.00am AEST.
$15 WELCOME GIFT
- Valid once per customer.
- For orders over $50, excluding shipping charges.
- The unique gift code must be entered at checkout.
- Cannot be used in conjunction with any other discounts and promotional offers.
TERMS OF SERVICE
By visiting and using our website, and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions, and policies, referenced herein and/or available by links. These Terms apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
CHANGES TO OUR TERMS
We reserve the right to modify our Terms of Service by updating this page. You should check this page from time to time to review the most current version of our Terms. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - GENERAL
By agreeing to these Terms of Service, you represent that you are at least over the age of 16, or that you are over the age of 16 and you have given us your consent to allow any of your minor dependents to use this website and purchase from us.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of our service, violate any applicable laws (including, but not limited to, copyright laws).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website, products or services, without express written permission by us.
You must not transmit any virus, malware or cause any security breach of a harmful or destructive nature.
A breach or violation of any of the Terms of Service will result in an immediate termination of your use of our website and services.
SECTION 2 - PRODUCTS AND SERVICES
We reserve the right to modify the prices of our products or discontinue our products, at any time without notice, at the sole discretion of us.
We reserve the right to limit the quantities of any products or services that we offer.
We will not be liable to you or to any third-party for any modification, price change, limitation or discontinuance of our products and services.
SECTION 3 - RETURNS AND REFUND POLICY
Our products are subject to our Refund Policy.
Faulty or damaged product: MY MATCHA FIX will provide a replacement if your products arrive faulty or damaged. You must notify us within 3 days of receipt of goods for a replacement.
Unsatifised with product: If for any reason you are unsatisfied with our products, MY MATCHA FIX will provide a full refund for the product, minus shipping costs and any customs or import fees. You must notify us within 30 days of purchase with a valid reason. Any food product must be at least 75% unused when returned to be eligible for a refund. Refunds are processed by the same method that you made payment.
Change of mind: If you wish to return a product due to change of mind, you must notify us within 7 days of receipt of goods. We will provide a full refund, minus shipping costs and any customs or import fees. Any product must be unopened and unused when returned to be eligible for a refund. Refunds are processed by the same method that you made payment.
Refunds are made at the sole discretion of MY MATCHA FIX.
SECTION 4 - THIRD-PARTY TOOLS AND LINKS
We may provide you with access to third-party tools through which we neither monitor, nor have any control or input.
You acknowledge that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from, or relating to, your use of optional third-party tools.
Certain content, products and services available from us may include materials from third-parties. Third-party links on our website, newsletter and blog may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and will not have any liability or responsibility for any third-party materials or websites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's terms and policies and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 5 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you sendMY MATCHA FIX certain submissions (for example, competition and giveaway entries, comments and reviews through our website, related websites, and the social media accounts we manage) or, without a request from us, you send creative ideas, images, recipes, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use, in any medium, any submission that you forward to us. We are and will be under no obligation (1) to maintain any comments and/or submissions in confidence; (2) to pay compensation for any comments and/or submissions; or (3) to respond to any comments and/or submissions.
We may, but have no obligation to, monitor, edit or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, derogatory, defamatory, pornographic, obscene or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties with your comments, feedback and submissions. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
You agree that your comments, feedback and submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain derogatory or otherwise unlawful, abusive or obscene material, or contain any virus or malware that could in any way affect the operation of our service.
SECTION 6 - PROHIBITED USES
In addition to other prohibitions as set out in our Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit any virus, malware or any other type of security breach that will, or may, be used in any way that affects the functionality or operation of our website, related websites, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our website or related websites, other websites, or the Internet.
SECTION 7 - ERRORS AND INACCURACIES
Occasionally, there may be information on our website or in our products and services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or on any related website is inaccurate, at any time without prior notice, including after you have submitted your order.
SECTION 8 - CONTACT DETAILS
If you have any questions or concerns about the Terms of Service, please feel free to contact MY MATCHA FIX at firstname.lastname@example.org.
Last updated: 11 December 2019.